Resilience team

SWGP provides qualified, insured resilience services to support member practices during holiday or sickness absence and enable staff to attend training.

Health Care Assistants

Practices in South Warwickshire benefit from access to HCA Resilience. This is a bookable clinical service provided by fully trained and supported Health Care Assistants, to help practices find absence cover and plan ahead for training or holiday leave.

Our Health Care Assistants can cover services that a practice already provides during staff shortages.


Phlebotomy Team

Our trained SWGP phlebotomists are here to provide support alongside practice staff, or when a practice’s own phlebotomists are not always available.

SWGP offers this flexible and convenient service to all member practices to help ensure patients have consistent access to blood testing at their local practice and to cover staff shortages.

For details, contact our team.

“The resilience service has really saved our skin on more than one occasion. Everyone we have been lucky enough to work with has been friendly, capable, professional and patient.

A big thank you to everyone on the team.”

– Practice Manager

“Nothing but praise for the SWGP resilience staff that come here. Time-keeping, appearance and how they fit in with our staff is excellent.”

Practice Manager

Resilience Secretary service

We offer secretarial cover for practices to help out when an extra pair of hands is needed, whether that’s due to a heavy workload, sickness absence or covering holiday periods.

Our remote Resilience Secretary service encompasses most aspects of a secretarial role, including accessing the surgery’s clinical system and Lexacom digital dictation.

This remote access enables our Resilience Secretary service to provide a much more flexible level of cover depending on the surgery’s requirement and service availability.

Primary Care (PC) Surge

In partnership with Coventry & Rugby GP Alliance, SWGP Federation helps provide PC Surge, a project to support and provide additional GP capacity to General Practice across Coventry and Warwickshire, ensuring service delivery during GP workforce shortages.

Find out more here Primary Care (PC) Surge

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