GP Surge

In partnership with Coventry & Rugby GP Alliance, South Warwickshire GP Federation provides additional GP capacity so practices in Coventry and Warwickshire can continue to deliver services during GP workforce shortages. The service has been in high demand, particularly during the pandemic and the ongoing isolation requirements for clinicians with Covid symptoms.

How it works

GP Surge provides up to six remote GP sessions a day, with up to 20 patient consultations being delivered by phone during each session.

Patient data is retained within the GP practice’s own system, with access to the phone list enabled remotely for the GP Surge team when required. Practices can audit the activity, with all relevant patient information retained and updated locally.

How it helps

The service is designed for emergency use and requires initial set up to work seamlessly with appropriate information governance in place. All practices in the region are encouraged to complete the set up ahead of any known requirements so that resilience can be provided when needed, minimising the impact of staff shortages on patient care.

The service has been really well received, with nearly 14,000 telephone appointments delivered to date on behalf of practices across Coventry and Warwickshire.