Despite lockdown measures lifting, the pandemic is not over
GP practices are working extremely hard to make sure patients can access the right help as quickly and safely as possible. However, the demand for GP appointments nationally is at an all-time high and this may impact on the waiting time to address your enquiry.
Practices are open and appointments are available
You will always be offered a face to face appointment if it is clinically necessary and many practices are once again offering face to face appointments if that is the patient’s preference.
However, many issues can be safely and conveniently managed over the phone and some practices will continue to triage calls and direct people to the most appropriate support. This may not necessarily be a GP as many other members of the practice team may be better placed to help you.
New ways of accessing services during the pandemic
A video from NHS England explains the different ways practices are working and how to access services.
View the video on the NHS website: www.nhs.uk/health-at-home/
How you can help
Practice staff are working hard in difficult circumstances – help them to help you by treating them with courtesy and respect and choosing the right service for your needs:
eConsult online enquiry and call back
Help from your local pharmacy