Our team

The SWGP team is over 140 strong, covering a wide range of clinical and non-clinical roles to help our patients benefit from high quality, efficient patient care.

Our corporate employees are supported by a talented team of clinical and non-clinical staff working directly with practices and PCNs.

Find out more about our member practices and our partners.

Chair & Directors

Click the names below to expand the blocks and read their biographies.

Dr Cristina Ramos

Cristina Ramo


Cristina is the Chair of the SWGP Federation. She represents the Federation and South Warwickshire General Practice at a Place and System level and leads on developing integrated solutions that ensure the General Practice is considered an equal partner as systems change and develop.

Cristina feels very strongly that patients need to be at the centre of pathway design to ensure the needs of the population are met. She works with stakeholders across the system to help develop solutions that support individual practice resilience and the development of sustainable PCNs. Cristina is clinical lead for the GP in ED service and the frailty pathway for South Warwickshire.

Cristina has been a partner at Rother House in Stratford upon Avon for over 20 years and has an interest in gastroenterology, frailty and palliative care.

Doug Middleton

Doug Middleton

Planning & Delivery Director

Doug is responsible for SWGP playing a leading role in the development of integrated care systems. He ensures that general practice is seen as a trusted partner and provider of high quality, effective and efficient services.

Doug previously led the primary care team and function at the former Solihull Clinical Commissioning Group, and played a leading role in establishing and developing the CCG.

Having undertaken a wide range of roles over his NHS career, including organisational development, service improvement, contract and finance management, Doug has a comprehensive understanding of the NHS and how it operates.

Jon Moll

Jon Moll


Jon is the Workforce Director for SWGP. His responsibilities include supporting the Federation’s HR team, as well as developing the primary care workforce of the future to respond to growing demands for more integrated health and care services in local communities.

This position runs alongside Jon’s role as joint Head of Coventry and Warwickshire Training Hub which provides access to career opportunities and relevant education, training and development for everyone working in primary care across Coventry, Rugby, South Warwickshire and Warwickshire North.

Jon has worked in general practice for over 10 years and is a non-clinical Partner at Bidford Health Centre. Jon also sits on the Training Hub Board, the Coventry and Warwickshire Integrated Primary Care Board, the Leadership and Organisational Development Group, and the Health and Wellbeing Group.

Kimberly Dodd

Kimberly Dodd


Kim has over twenty years practice management experience in South Warwickshire. Her background includes local PCT and commercial experience, writing tenders for the procurement of “Darzi” Health Centres and supporting the implementation stage.

Kim is the practice manager representative at the CCG Gateway meetings where QIPP ideas are discussed with representatives from the CCG Patient Reference Group and Arden & GEM CSU. She also undertakes training practice assessment visits on behalf of West Midlands Deanery.

Kim’s role within the South Warwickshire GP Federation includes finance and Primary Care at Scale. Kim is passionate about the development of primary care and is keen to share ideas and try new ways of working, while maintaining the high quality of patient care in South Warwickshire.

Dr Ben Atkins

Associate Director

Ben joins our team as an Associate Director focussing on delivering Extended Access and developing urgent care pathways.

Ben has established the Frailty Service at UHCW and will help deliver high performing services and explore new pathway opportunities.

Dr Michael Cordner

Medical Director

Michael joins us as Medical Director with responsibility for quality, safety and governance across all clinical services.

A GP Partner at Bridge House MC and PCN Clinical Director with specialist interest in GP Training and primary care development.

Dr Oliver Rintoul-Hoad

Additional Roles Director

Oliver is Additional Roles Director for SWGP, focussing on the Additional Roles Reimbursement Scheme (ARRS) which aims to recruit and embed new roles in primary care such as physiotherapists, pharmacists, paramedics and others. He firmly believes that with appropriate governance and strategy these roles could significantly benefit GP practices and their patients.

Oliver comes with a prior career in finance, working in audit and risk assurance before qualifying as a chartered accountant. He then moved to a major telecommunications company where he held various roles involving financial reporting and business case modelling.

After satisfying a growing itch to retrain as a doctor he now works as a GP in Wellesbourne with interests in cardiology and pre-hospital medicine.


Doris Holtby

Board and Corporate Support

Doris joined the Federation in January 2022 as our Board and Corporate Support.

She works closely together with all the Directors, managing diaries and schedules, taking meeting minutes, producing action logs and organising a range of meetings and events, but also supports the Senior Management and other teams within the Federation.

Prior to joining SWGP, Doris worked as a Personal Assistant to a Hospital Director in a local private hospital and has managed the Practising Privileges for 250 Consultants working there.



Nick Towers

Nick TowersFinancial Controller

Nick works with the Directors to develop financial modelling, budgeting and reporting systems to support the growth of the organisation, whilst overseeing the day-to-day operations of the finance department.

Nick has over 30 years’ experience as a Chartered Accountant. His career history spans all aspects of accounting, audit, acquisitions, corporate finance and taxation at KPMG and SMEs in a range of industries.

Naadira Moyeed

Accounts Assistant

Naadira’s role within the Federation covers all aspects of finance, from everyday administration through to the preparation of annual accounts. She liaises with practices, the Clinical Commissioning Group and suppliers, ensuring a high level of customer service at all times whilst maximising efficiency.

Naadira has worked in other finance roles at medical practices, universities and a grant giving organisation.

Digital & information

Chris Beyer

Chris Beyer

Information & Governance Lead

Chris is responsible for providing clinical systems and analytics support to GP practices and PCNs. He leads a team of information analysts as well as Digital Angels IT support staff.

His team help all member practice and SWGP employees to maximise the technology available to them to support collaboration and learning, and demonstrate the quality care that GP practices provide to their patients.

Chris has over 15 years’ experience working with the NHS, leading on systems and information management and is a member of the SWGP Senior Management Team.

Neil Collins

Neil Collins

IT Manager – Digital Angels

Neil manages all aspects of SWGP’s internal information technology and Digital Angels service, helping staff members to fully utilise the digital and IT options available to them. He helped to set up the local COVID-19 vaccination site and continues to support its delivery.

Prior to joining the Federation Neil ran his own healthcare consulting company and has worked in healthcare IT for 20 years. He began his career as a qualified blood transfusion and haematology laboratory specialist in a London hospital.

Emmanuel Mzobe

IT Projects Officer

Emmanuel provides information technology support for primary care projects, helping staff to fully utilise the digital and IT options available to them.

Technology software such as AccuRx, Clarity, Blue Stream help practices to save money, reduce workload and devote more time to patient care.

Emmanuel has worked in healthcare IT for 15 years, starting out at Lloyds Pharmacy, then South Warwickshire NHS Foundation Trust, before joining SWGP as a Digital Angel.

Jonathan Westwood

Primary Care – Information Specialist

Jonathan is an experienced analyst who provides analytical, information and contract management expertise to GP practices on a breadth of subjects; EMIS Web, GP contract requirements, QOF, along with locally commissioned services advice. Supporting GP practices sustainability and business processes to benefit patient outcomes for each practices population

Jonathan has worked in the NHS since 2006 with expertise in business intelligence, contract management, continuing healthcare having worked in Warwickshire PCT, Arden GEM CSU and NHS Coventry and Warwickshire CCG before joining SWGP Federation.

PCN Managers

Stuart Jackson

Leamington – PCN Manager

Bio to follow

Vanessa Wall

Leamington – PCN Manager

Vanessa started working for SWGP in 2020 as a Care Coordinator in Leamington North & South Primary Care Network. In which she spent the majority of her time working with the vaccination clinics, supporting the day to day operations.

In August 2021, Vanessa began her new role as PCN Operations Manager for Leamington North & South PCN. Vanessa oversees the day-to-day operations of the PCN and ARRS, whilst also working closely with practices, Clinical Director’s and the PCN Manager

Jo Min

Stratford – PCN Manager

Jo started working for SWGP federation in Jan 2022, coming from a Senior role in the Charity sector, Jo brings with her extensive leadership, project management, development and networking skills. She manages Stratford Central PCN, which is made up of 4 GP practices which support nearly 60,000 patients across Stratford Town and Bidford on Avon. 

Jo works in partnership with the Clinical Director, Practice Managers and Additional Roles teams to help deliver against contractual requirements such as the Direct Enhanced Services and IIF contracts. Jo’s focus is on high quality patient care, developing robust relationships with the Patient Participation groups the local community and voluntary sector to ensure patient centred GP services across Stratford Central PCN. 

Jo Hamilton

East Warwickshire – PCN Manager

Jo started working for SWGP in 2020 starting out as a Social Prescribing link Worker for the Warwickshire East PCN. In May 2022, Jo began her role as the PCN Manager looking after a team of 13 staff and works alongside the Clinical Director to help deliver contractual requirements to include the PCN Network Contract Des and IIF.  She works closely with 5 surgeries and provides support not only to the PCN, but also to help embed the ARRS into General Practice.  Jo has implemented a pilot scheme for a Trainee Psychotherapy student service to the PCN offering CBT to patients in need of support, this has proven to be very successful, to date they have referred 44 patients to this service.

Jo has 8 years’ experience of working within the NHS , and prior to joining SWGP worked at the Coventry and Rugby CCG working with the Mental Health Team as a Senior administrator, coordinating a team of 5 Clinicians across North Warwickshire and working closely with the Local Authority.

Louise Masterson

Arden and Dene & Stour – PCN ManagerLouise Masterson

Louise manages Arden PCN and Dene and Stour PCN which is made up of 10 GP practices over South Warwickshire. She is responsible for managing the PCN staff that work across the practices and also works closely with the Clinical Directors to improve patient outcomes and deliver the PCN contract.

Louise has worked in General Practice for 8 years, before joining SWGP as a PCN manager, Louise was an Operations Manager of a large GP surgery. 

Jainaba Chune

Kenilworth & Warwick PCN – Operations Manager

Bio to follow

Human resources

Molly Muldoon

Molly MuldoonHR Manager

As human resources lead for SWGP, Molly is the first point of contact for human resource queries. CIPD qualified, Molly’s specific area of focus is supporting the Additional Roles (ARRS) and Primary Care Network (PCN) functions.

She works closely with PCN Managers to provide day to day support for additional roles staff as well as coordinating training and development needs.

Molly has more than five years of experience in HR and is a member of the SWGP Senior Management Team.

Tracey Arkell-Howe

Tracey Arkell Howe

HR Administrator

Tracey works in our HR team where her focus is providing support with onboarding new starters. This includes ensuring that rigorous procedures are followed to maintain high standards and comply with all requirements across the variety of roles within SWGP.

Prior to joining the HR team, Tracey worked as an SWGP administrator, supporting the additional roles (ARRS) and Extended Access services as well as the COVID vaccination project.

Laura Dransfield

HR Assistant

Laura works in our HR team where her focus is onboarding new starters for Extended Access, GP in ED and Resilience roles. This includes ensuring that rigorous procedures are followed to maintain high standards and comply with all requirements across the variety of roles within SWGP.

Prior to joining SWGP, Laura worked as an Assistant Operations Manager within a SWGP Member Practice.

Service delivery

Manisha Sharma

Manisha Sharma

Associate Director of Development and Delivery

Manisha will lead the delivery of the SWGP operating plan, and is responsible for developing long-term plans and the delivery of integrated care services.

She supports the development of SWGP strategy and works to ensure that the services we provide are of high quality, and meet the needs of patients and practices.

Manisha leads the Operations team, which is responsible for the services we provide to support Primary Care.

Manisha is an experienced Pharmacist and Public Health Specialist who has worked in the NHS, Local Authority, private and third sector organisations to deliver at system and place level.

Jodie Allcock

Jodie Allcock

Operations Manager

Jodie is responsible for overseeing the day to day running of our service delivery across SWGP, which includes Extended Access, GPs in the Emergency Department, Covid clinics and Hot Hubs.

The team helps support the GP practices on the delivery of these services to ensure quality care that GP practices provide to their patients.

Jodie has over 5 years’ experience working within the NHS, before joining SWGP, Jodie worked in secondary care as an Operating Department Practitioner, within emergency theatres and ITU during covid.

Bally Wadalia

Bally Wadalia

Service Delivery Coordinator

Bally has worked at SWGP for several years and has extensive knowledge of the Extended Access service . She is responsible for supporting all staff during the running of Extended Access clinics in the evening and is a member of the Operations Team.

Bally is involved in ensuring our services comply with processes and procedures, whilst also ensuring practice teams and staff are fully supported to deliver excellent patient care.

Elle Scothern

Elle ScothernAssistant Operations Manager

Elle started working for SWGP in 2021 recruiting staff for the COVID vaccination clinics as well as organising staff rota’s and ensuring staff compliance.

In January 2022, Elle began her new role in the Operations Team looking after SWGP services including Extended Access, Hot Clinics, GP in ED and COVID Immunisations.

Since 2018, Elle has been training as a commercial airline pilot and hopes to one day take to the skies.

Tordi Edge

Service Delivery Coordinator

Bio to Follow