Patient services
Supporting practices
Enabling Primary Care Networks
System-wide services
GP-led services to strengthen primary care
This means our services are rooted in primary care and based on live experience of pressures, opportunities and challenges.
The mix of skills across our leadership team provides the competencies and experience to develop and deliver quality services that meet the needs of our member practices and communities.
Quality at the heart of our work
Through a combination of initiatives, our work is regularly monitored and strengthened, drawing on a combination of stakeholder feedback and formal assessments.
Principal activities include:
- Annual audit programme of clinical and patient admin processes
- Continuous patient feedback for SWGP-led services
- Complaints and compliments policies and process
- Annual Staff and member practice surveys
- Annual training needs analysis
The team also provides a quality support offer to member practices.
Adaptable, responsive services
As a federation, we have evolved considerably to respond to these changing needs. Service development is discussed regularly at formal shareholder meetings (three to four times yearly) and at annual reviews with individual practices.
We encourage members to contribute their ideas and feedback continuously so that services can be adapted to new circumstances.
