Here at SWGP we have lots of room for progression. We decided to ask our staff about their career journeys. Our spotlight today is on Corinne Eden, the Lead Care Co-Ordinator at Kenilworth & Warwick PCN.
Can you give us an overview of what your role entails, and your responsibilities?
“In my role, I support a team of Care Coordinators working across five practices within our Primary Care Network (PCN). A key part of my responsibility is to guide and assist the team in implementing new projects, with our current focus centred around four key areas. Additionally, I provide feedback and updates to management, ensuring they have a clear overview of our progress, and I compile and share relevant data on the work we complete.
In addition to the above roles and responsibilities, I also take on the same tasks as the other members of the Care Coordinator team, assisting practices with patient communication and wellbeing initiatives. A key aspect of my role is serving as the safeguarding lead, where I provide support and guidance on safeguarding matters across the team”.
What was your first role in the NHS, when did you start and how have you progressed?
“My first role in the NHS is the one I am currently in which I started in the February of 2023. I started as a care coordinator within the PCN and was later promoted to lead. When I joined, the team was small and did not have a lead, so I made it a point to stay informed about any changes and developments. As new members joined the team, I took the initiative to reach out to my manager, offering my support with training and team introductions.
During my journey, I initially considered applying for a management position. To prepare, I researched key areas like DES (Directed Enhanced Services) and QOF (Quality and Outcomes Framework). However, I realised that I wasn’t yet experienced enough for that level of responsibility. That realisation motivated me to focus on my future progression by completing short leadership training courses.
When the PCN decided to open applications for a leadership role in October 2023, I applied and thoroughly prepared answers to anticipated interview questions. This preparation boosted my confidence and helped me transition smoothly into the leadership role”.
What’s a motto you live by, when it comes to your growth/development?
“A motto I live by when it comes to development is Embrace the process, not just the outcome. Growth is a journey that often involves learning from failures, adapting and improvement”.
What would you suggest to anyone else in a similar role, who is looking to progress at SWGP?
“Healthcare can be demanding and challenging, so make sure you have a strong passion for helping people, communication, empathy and patience in a team is crucial. With that said do not put pressure on yourself. Take time to learn about the role you are in and how it fits into the wider picture”.
Where do you see yourself professionally in the next five years?
“In the next five years, I aim to continue in my role as Lead Care Coordinator, supporting the ongoing development of this relatively new role within the Primary Care Network. I envision the Care Coordinators playing a key part in advancing personalised care across GP practices and providing targeted support to key patient groups.
Alongside this, I’m committed to my own personal development. One of my long-term goals is to transition into an Operations Manager role, building on the skills I’ve gained from studying business. Ultimately, I want to continue making a positive impact in public healthcare and patient support”.