We ask patients to provide feedback on our services to help us monitor our service and identify opportunities to improve.
We’re delighted to see our latest patient feedback (Oct-Dec 2025) for services we deliver in partnership with Coventry & Warwickshire Integrated Primary Care (IPC) shows high levels of satisfaction. Here’s a snapshot of the feedback received:
Primary Care Dermatology
Of the patients who provided feedback:
- 96% said their overall experience of Primary Care Dermatology (PCD) was either good or very good.
- 97% rated PCD as good or very good at making them feel at ease, showing interest in their concerns, and explaining things clearly.
- 89% said the service was good or very good at helping them manage their health.
- 91% felt the service was either good’ or very good at making a plan of action with them
“Excellent service with attention to detail and neither face to face appointments / telephone follow up with results felt rushed.”
“Very helpful, professional and reassuring”
Primary Care Gynaecology
Of the patients who provided feedback:
- 92% said that overall, their experience of the Primary Care Gynaecology Service (PCGS) was either good or very good.
- 98% said we were good or very good at making them feel at ease and showing care and compassion.
- 99% rated the service good or very good at explaining things clearly.
- 94% said we were either good or very good at helping them to manage their health and making a plan of action with them.
“The treatment and care I received was outstanding.“
“An absolutely wonderful team!…This quality of service is an example of the NHS at its very best.”
Ophthalmology Coordination Service
Of those who responded:
- 98% said that overall, their experience of our service was excellent or very good.
- 98% felt well informed of the different providers available following a discussion with the Co-ordination Hub.
- 95% said they were able to select a service provider which best suited their own needs and requirements, based on the information they were given by our team.
“The person arranging my appointment was very professional, friendly and did an excellent job.”
“I was guided and assured every step of the way towards the clinic. Excellent assistance thank you”
Any suggestions for improvement will be considered by the service team as part of our efforts to continuously improve services. To find out more about the services we deliver in partnership with IPC, visit our System-wide services page.
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