Our team

Chair

Cristina is the Chair of the SWGP Federation. She represents the Federation and South Warwickshire General Practice at a Place and System level and leads on developing integrated solutions that ensure the General Practice is considered an equal partner as systems change and develop.

Cristina feels very strongly that patients need to be at the centre of pathway design to ensure the needs of the population are met. She works with stakeholders across the system to help develop solutions that support individual practice resilience and the development of sustainable PCNs.

Cristina is clinical lead for the frailty pathway for South Warwickshire. Cristina has been a partner at Rother House in Stratford upon Avon for over 20 years and has an interest in gastroenterology, frailty and palliative care.

Finance Director

Kim has over twenty years practice management experience in South Warwickshire. Her background includes local PCT and commercial experience, writing tenders for the procurement of “Darzi” Health Centres and supporting the implementation stage.

Kim is the practice manager representative at the CCG Gateway meetings where QIPP ideas are discussed with representatives from the CCG Patient Reference Group and Arden & GEM CSU. She also undertakes training practice assessment visits on behalf of West Midlands Deanery. Kim’s role within the South Warwickshire GP Federation includes finance and Primary Care at Scale.

Kim is passionate about the development of primary care and is keen to share ideas and try new ways of working, while maintaining the high quality of patient care in South Warwickshire.

Associate Director

Ben is a GP with a less traditional background. He has spent the last 10 years developing and working in urgent care services, digital healthcare, and integrated clinical services.

He previously developed the integrated frailty and urgent care services at UHCW before working with the NHS and non NHS organisations to develop new services. He then worked with the Department of Health and UK Health Security Agency before taking a role with SWGP. His focus is on supporting the establishment and development of clinical services, particularly those related to urgent care.

Medical Director

Michael is our Medical Director, with responsibility for quality, safety and governance across all clinical services. He represents the Federation at the Coventry and Warwickshire Primary Care Collaborative and the South Warwickshire Primary Care Board. He has several years’ experience as a Primary Care Clinical Director.

His other main role is as a GP Partner at Bridge House Medical Centre with specialist interests in GP Training and primary care development.

Prior to this he has been a Medical Officer in the Royal Navy and a Regional Clinical Lead for Virgin Care Ltd. He is driven by improving patient care and feels strongly that Primary Care is fundamental to an effective NHS.

Additional Roles Reimbursement Scheme Director

Oliver is Additional Roles Director for SWGP, focussing on the Additional Roles Reimbursement Scheme (ARRS) which aims to recruit and embed new roles in primary care such as physiotherapists, pharmacists, paramedics and others. He firmly believes that with appropriate governance and strategy these roles could significantly benefit GP practices and their patients.

Oliver came from a prior career in finance, working in audit and risk assurance before qualifying as a chartered accountant. He then moved to a major telecommunications company where he held various roles involving financial reporting and business case modelling before deciding that he would find a medical career more rewarding. He is now a GP Partner with interests in cardiology and pre-hospital medicine.

Chief Operating Officer

Chris is responsible for the day to day running of SWGP and has 20 years of experience working within the NHS Primary Care sector. Previously, heading up the Digital Team at SWGP,  Chris understands how harnessing new technologies and systems plays a significant role in ensuring the federation remains relevant and continues to help grow, support and enable primary care in South Warwickshire. He is committed to ensuring SWGP remains a great place to work, creating a culture where staff feel engaged with and have the opportunity to help shape the organisation’s direction.

Quality & Compliance Lead

Yasmin joined the Federation in November 2022 as our Quality and Compliance Lead. She is responsible for working with all teams across the organisation to ensure that our services and functions meet statutory requirements and standards, including those that have been set out by the Care Quality Commission (CQC).

Yasmin works very closely with the SWGP Medical Director, Service Delivery Manager and other colleagues to ensure that our regulated activities are safe, of high-quality and are effective.

Prior to joining the Federation, Yasmin had worked in clinical governance and other administrative roles within some of our partner organisations in both primary and secondary care.

HR Manager

Molly joined the Federation in 2019, coinciding with the establishment of the Primary Care Network (PCN) and the introduction of Additional Roles. Since then, she has played a pivotal role in supporting the Federation’s rapid growth.

As the Human Resources Manager for SWGP, Molly serves as the primary point of contact for HR-related queries. A CIPD-qualified professional, she provides comprehensive HR support across all SWGP services, including the Additional Roles Reimbursement Scheme (ARRS) and PCN functions.

Molly works closely with management to deliver day-to-day support for staff, while also overseeing training and development initiatives. With several years of experience in HR, Molly is a member of the SWGP Senior Management Team, contributing to strategic planning and organisational leadership.

Service Delivery Manager – PCN & Practice Services

Louise manages the services within South Warwickshire GP Federation that support Primary Care Networks and Practices. This includes line management of the PCN managers, management of the resilience service as well as supporting practices.

Louise has nearly 10 years of experience in General Practice including managing two PCNs within South Warwickshire. Before joining SWGP Federation, Louise was the Operations Manager of a large GP Surgery.

Service Delivery Manager-Patient Services

Susan leads the Clinical Services arm of the SWGP delivery team.  Her current priorities are ensuring SWGP delivers a safe and effective Primary Care Gynae Service which SWGP has been commissioned to run. 

She is also setting up and leading on the delivery our Ophthalmology referral service, where SWGP has been commissioned to manage referrals from Optometrists and Opticians across the ICB to appropriate secondary care resources.  She will also have a key role in the setting up and delivery of any additional clinical services we provide.

Susan joined the Federation as our Admin Hub lead where she helped set up and manage the tens of thousands of covid vaccination appointments and expanded the Admin Hub to deliver additional services to practices and patients like Pharmacy Referrals and some resilience services, now managed by the Practice & PCN Delivery Team.

Prior to joining the Federation Susan graduated with a First-Class Honours degree in Textiles & Clothing and then went to hold key product & market development role within the makers of Gore-Tex, before moving on to take up a Global role as a fabric sourcing manager with NEXT. She also has over 10 years experience in running her own business.

Financial Controller

Nick works with the Directors to develop financial modelling, budgeting and reporting systems to support the growth of the organisation, whilst overseeing the day-to-day operations of the finance department.

Nick has over 30 years’ experience as a Chartered Accountant. His career history spans all aspects of accounting, audit, acquisitions, corporate finance and taxation at KPMG and SMEs in a range of industries.

Leamington – PCN Business Manager and Digital & Transformation Lead

Stuart (Stu) joined the organization in mid-2021, bringing over 30 years of board-level experience in the private sector, specialising in strategic transformation for small and medium-sized enterprises (SMEs) and larger corporate entities.

As Business Manager and Digital & Transformation Lead at the South Warwickshire GP Federation, Stu plays a pivotal role in the success of the Leamington Primary Care Networks. He leads strategic initiatives that enhance patient outcomes, improve operational efficiency, and drive digital transformation, all with a focus on delivering high-quality, patient-centred healthcare to local communities.

With a strong background in governance, policy setting, and regulatory compliance, Stu ensures that our networks align with regional and national strategies while championing innovation to improve care quality. He works closely with the SWGP teams to manage financial, HR, and governance demands across the network.

Beyond healthcare, Stu is deeply committed to community engagement. He has successfully led fundraising campaigns and governed charity organisations, a passion he continues to pursue today, always striving to make a positive impact.

Stu holds an Honours Degree in Law and a Master’s in Business Administration. Outside of work, he enjoys spending time with his family, exploring diverse music genres, diving into new technologies, savouring good food and wine, and giving back to charitable causes.

Leamington – PCN Operations Manager

Having worked in a variety of roles across hospitals, communities, and primary care settings Joanna joined South Warwickshire GP Federation as a Care Co Ordinator in 2020 where she has developed a robust skill set in healthcare management, patient care, and service delivery.

In her current role as the Operations Manager for a Primary Care Network (PCN), Jo oversees the operational and strategic aspects of primary care services, working closely with GP practices, clinical teams, and administrative staff to improve service efficiency, patient outcomes, and overall care delivery. Jo plays a key role in coordinating multidisciplinary teams, driving initiatives to enhance patient care, and ensuring that all services are delivered in line with NHS standards and regulatory requirements.

Joanna Payne, Operations Manager – “I have a continued commitment to improving operational processes and streamlining healthcare services. Whether working within the clinical or administrative functions of the NHS”

Stratford Collaborative – PCN Manager

Jo manages Stratford Collaborative, one of two divisions that currently work under the umbrella of Stratford Central PCN. She works in partnership with the Clinical Director, practice managers and additional roles teams to help deliver against contractual requirements such as the Directed Enhanced Service (DES) and Investment and Impact Fund (IIF) contracts.

Jo’s focus is on enabling high quality care for the Collaborative’s 26,000+ patients, developing constructive relationships with patient participation groups, the local community and voluntary sector to ensure patient-centred GP services are at the heart of Stratford collaborative practices.

Alongside Jo’s PCN role in Stratford, she’s also the General Manager of Integrated Primary Care Ltd.

Jo first started working for SWGP Federation in Jan 2022, having previously worked at a senior level in the Charity sector.

Dene & Stour Valley – Digital & Transformation Manager

Ginny qualified as a nurse for people with learning disabilities in 1984 and went on to commission and manage community based supported living.

She then worked in NHS primary care and moved with her family to the Orkney Islands, firstly as a network coordinator for diabetes, then later for stroke services. This experience paved the way for a role as GP practice manager.  Having helped to restructure general practice, she worked as a primary care manager, coordinating all planned and emergency primary care services for the isles.

This involved setting up the first GP out of hours service linked to the NHS24 network, running remote island health cover from a single base, utilising & linking several health disciplines to ensure safe out of hours cover. In 2008, Ginny returned to the client group she loved best, children with complex needs; working with the RNIB to lead therapy provision for their new service in Coventry.  Where she used her experience in commissioning and recruited a range of professionals creating cohesive and collaborative teams.

From 2014, Ginny worked as a part time lecturer and from 2019 as an assistant professor at Coventry University, delivering the MSc in Global Healthcare Management, during which she developed a professional experience module enabling students to work as interns in local NHS and independent services. She joined the Fed in 2023.

Kenilworth and Warwick – PCN Operations Manager

Emily moved over to the UK from Canada 8 years ago and started working in care supporting people living with dementia. Emily was there for 7 years and during this time Emily became very passionate about person centred care and supporting people who lived with dementia to bring them purpose on their journey.

Emily then joined Kenilworth and Warwick PCN in November 2023 as the Personal Assistant, then in June 2024 joined the Leadership team as PCN Operations Manager. Emily works closely with all 5 practices, Strategic Manager and Clinical Director in the Kenilworth and Warwick PCN in striving towards a successful and innovative PCN.

Emily manages the ARRS (additional roles) to deliver additional support to the practices in relation to the contract DES requirements. Emily is passionate about working together to create a person-centred approach for the 60,000 patients in the PCN.

Arden – Digital and Transformation Lead

Ben joined Arden Primary Care Network in 2025, bringing with him over 20 years of leadership experience across retail compliance and NHS healthcare management. With a proven track record of driving operational and strategic excellence, he blends his background of commercial insight with a deep understanding of primary care delivery into one.

As Digital Transformation Lead, Ben plays a key role in shaping and delivering Arden PCN’s digital strategy. He leads on initiatives that modernise practice systems, streamline processes, and enhance both the patient and staff experience – ensuring that digital solutions are both practical and impactful for everyday practice.

Alongside this role, Ben also serves as Business Manager for five practices within the PCN, giving him a unique, embedded perspective on the day-to-day realities of general practice. This close operational tie ensures that his digital transformation work is grounded in the needs of frontline teams and informed by real-world pressures and priorities.

Ben’s background includes 15 years in senior compliance and operational roles within the retail sector, followed by six years in healthcare management. He is an accredited member of the Institute of General Practice Management (IGPM) and was recently awarded Fellowship status by the Practice Managers Association (PMA) in recognition of his leadership and contribution to primary care.

In this role, Ben works closely with practice teams, clinicians, and system partners to implement digital tools that support national strategy while addressing local needs. His focus is on enabling the workforce, simplifying complexity, and embedding sustainable innovation across the PCN.

Outside of work, Ben is a data enthusiast and fitness advocate, often found on his Peloton Bike/Tread or paddleboarding downriver. He’s passionate about technology that empowers people.

Arden – Operations Manager

Rachel joined Pool Medical Centre in 2017 as part of the Reception team, quickly demonstrating her dedication and efficiency. She soon progressed to join the Secretary Team, where she continued to develop her skills and contribute to the smooth running of the practice.

In 2023, Rachel took on the role of Operations Manager, working alongside Kate Clements to oversee the day-to-day running of the surgery and manage the staff team. Her leadership and organisational abilities have been key in ensuring the practice operates effectively and continues to provide high-quality care to patients.

After returning from maternity leave in March 2025, Rachel, alongside Kate, also became a joint Operations Managers for Arden Primary Care Network (PCN), while continuing in their roles at Pool Medical Centre. In this wider role, Rachel works closely with other Practice Managers across the PCN and collaborates with the Clinical Directors – the three GP Partners at Pool Medical Centre – to support the coordination and delivery of services across the network.

Arden – Operations Manager

Kate began her career in retail, where she gained 15 years of experience as a store manager.

Seeking a better work-life balance, she transitioned to the NHS in 2017, taking on a role as a medical secretary, where she gained valuable insights into healthcare operations.

In 2019, Kate progressed to a medical receptionist position in Studley, where she quickly mastered front desk responsibilities and took the lead on medical records management.

By January 2023, Kate stepped into the role of operations manager, collaborating with her colleague Rachel. Her strong HR skills were instrumental in streamlining surgery operations.

In March 2025, Kate and Rachel applied for the Arden Primary Care Network (PCN) operations manager role to broaden their impact in primary care. They now work alongside Clinical Directors and board members to ensure the smooth running of the network.

Kate’s journey from retail to NHS operations highlights her adaptability, leadership, and dedication to enhancing healthcare services. Her extensive experience positions her well to contribute significantly to the Arden PCN’s objectives.

Warwickshire East – Digital and Transformation Lead

Helen is the Digital Transformation Lead for Warwickshire East PCN and has worked in the NHS for over 20 years. She began her career in clinical services, gaining extensive frontline experience before qualifying as an Occupational Therapist in 2013. Throughout her career, she has developed a deep understanding of both patient care and the operational challenges within healthcare systems.

Over the past five years, Helen has worked in Primary Care, leading and supporting a range of digital transformation projects. Her work focuses on enhancing service delivery, improving integration across care pathways, and ensuring that digital innovation translates into tangible benefits for both patients and staff.

Helen is passionate about patient-centred care and is driven by a commitment to optimising services so they meet the needs of the population.